You may not be able to start your content for the following reasons:
- Your Internet connection might be insufficient for the streaming
To stream content you will require a steady Internet connection speed of 0.5 Mbps or higher, depending on the quality. To verify if you can’t start content because of your connection, you can measure your Internet connection speed directly from the device on which you are encountering the anomaly by using a speed test apps on your device. Internet speed test apps can be found in app stores and online usually for free.
- Browsers and Operating systems might not be supported (only on website)
Make sure that the Browsers and Operating systems of the devices you are using support the version of FIFA+ content.
To see the minimum system requirements to access via website click HERE
- Firmware not updated (only on Smart TV)
The firmware is the software installed on your Smart TV that is periodically updated from the manufacturers in order to enhance the performance of the TV. Updates are not always automatic and a out of date firmware my stop content being displayed. LEARN HOW to verify the firmware version of your TV and how to update it.