If you see one of the following error codes when playing content , you can resolve the anomaly by following the actions below:
Error message on PC/MAC
- ERROR 1001
REASON: this might be due to a temporary interruption in your internet connection or an error in loading the content.
SOLUTION: make sure that your internet connection is suitable for streaming the content. - ERROR 9009
REASON: this means that the operating system you are using is not supported by FIFA+.
SOLUTION: make sure that you are using a compatible operating system:
- PC: Windows 7 or higher
- MAC: Mac OS X 10.11 or higher. - BROWSER NOT SUPPORTED
REASON: this occurs when you are using Safari with a MAC manufactured before 2016.
SOLUTION: on MAC you can watch FIFA+ content with Safari if your device has been manufactured after 2016. We suggest you use Chrome.
Error message on PC/MAC/Tablet e Smartphone
- ERROR 6001
REASON: you are using a browser or operating system that doesn't support streaming on FIFA+, or you might have to enable DRM on your browser.
SOLUTION:
1)if you are using a browser or an operating system not supported for the streaming of FIFA+ content, and the device allows it, you just need to update them to the latest versions available you can find at the following LINK
2)if you are using a browser or an operating system that supports the streaming of our content, enable the DRM in your browser as reported below:
Chrome:
1. Open the SETTINGS page and go to SITE SETTINGS
2. Select the option PROTECTED CONTENT
3. Select PERMISSIONS.
Firefox:
1. Open the browser's SETTINGS
2. Visit the section GENERAL and make sure that the "Play DRM-controlled content" is selected.
Edge:
1. Open the browser's SETTINGS
2. Visit the section Cookies and site permissions
3. Click on Protected content and make sure that the options are active
Error code on Smart TV
- ERROR 6002
REASON: browsing from TV is non supported
SOLUTION: open the FIFA+ app directly on your TV, which you can download from the dedicated app section. Browsing from your TV's browser is not supported
Error code on iPad/iPhone
- OPERATING SYSTEM NOT SUPPORTED
REASON: this occurs when you try to play content on the FIFA+ website from an iPad/iPhone with an operating system lower than iOS 13.
SOLUTION: we suggest you to use another device.